Legal

Terms of Service

Last updated: November 2026

These General Terms and Conditions regulate the relations between IT TRADING GROUP EOOD (hereinafter referred to as the "Supplier") and the clients (hereinafter referred to as "Users") of the ELYSIAN e-commerce platform.

I. Supplier Data

Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

• Name of the Supplier: IT TRADING GROUP EOOD
• Registered Address: 19 Izola Planina St., entrance 1, floor 6, apt. 27, Ruse Region, Ruse 7000, Bulgaria
• EIK (Company Number): 207938130
• Correspondence details: it.trading.ruse@gmail.com, phone: +359 89 885 5655

Supervisory Authorities:

• Commission for Personal Data Protection (КЗЛД): 2 Prof. Tsvetan Lazarov St., Sofia, tel.: (02) 940 20 46, email: kzld@cpdp.bg, website: www.cpdp.bg
• Commission for Consumer Protection (КЗП): 4A Slaveykov Square, floors 3, 4 and 6, Sofia 1000, tel.: 02 / 980 25 24, hotline: 0700 111 22, website: www.kzp.bg

II. Characteristics of the Platform

ELYSIAN is an e-commerce platform available via the Internet at elysian-pink.vercel.app, through which Users have the opportunity to conclude contracts for the purchase, sale, and delivery of clothing and streetwear goods offered by the Supplier on the platform.

Through the platform, Users have the right to:

• Register and create a profile using a secure Magic Link (email login) for viewing the store and using additional information services.
• Review goods, their characteristics, prices, and delivery terms.
• Conclude contracts with the Supplier for the purchase, sale, and delivery of goods.
• Make payments in connection with concluded contracts via Card (Stripe) or Cash on Delivery (COD).
• Receive information about new goods offered by the Supplier.
• Exercise the right of withdrawal, where applicable, under the Consumer Protection Act.

III. Conclusion of the Contract

(1) The User and the Supplier agree that all statements between them in connection with the conclusion and performance of the purchase and sale contract may be made electronically.

(2) By filling in their data in the shopping cart and clicking the "Checkout" button, the User declares that they are familiar with these General Terms and Conditions, agree with their content, and unconditionally undertake to comply with them.

(3) The Supplier confirms the order placed by the User via email. Contractual relations arise between the User and the Supplier upon this confirmation.

(4) When placing an order, the User undertakes to provide accurate and up-to-date data, including a valid email address and phone number.

IV. Prices and Payment

(1) The price of the goods, including all taxes and fees, is determined by the Supplier in the profile of each good on the platform.

(2) The value of postal or transport costs not included in the price of the goods is determined by the Supplier and is provided as information to Users when selecting goods for concluding the purchase and sale contract.

(3) The Consumer independently chooses whether to pay the Supplier the price for the delivery of goods via Credit/Debit card (processed securely by Stripe) or Cash on Delivery (COD, available only for Bulgarian addresses via Econt or Speedy).

V. Right of Withdrawal (Consumer Rights)

(1) The Consumer has the right, without due compensation or penalty and without stating a reason, to withdraw from the concluded contract within 14 days, starting from the date of acceptance of the good.

(2) The right of withdrawal does not apply in the following cases:

• For the delivery of goods made to the consumer's order or according to their individual requirements.
• For the delivery of sealed goods which have been unsealed after delivery and cannot be returned due to hygiene or health protection reasons (e.g., underwear, swimwear).
• For the delivery of newspapers, periodicals, or magazines.

(3) When the Consumer has exercised their right of withdrawal, the Supplier shall reimburse all sums received from the consumer, including standard delivery costs, without undue delay and no later than 14 days from the date on which they were notified.

(4) The Consumer undertakes to return the good in a commercial appearance that allows its subsequent sale. The direct costs of returning the goods shall be borne by the Consumer, unless the item was faulty or incorrect.

VI. Delivery

(1) The delivery period of the good is determined for each good separately upon concluding the contract.

(2) If the Supplier cannot perform the contract because they do not have the ordered goods in stock, they are obliged to notify the Consumer thereof and refund the sums paid by them.

(3) The User must inspect the good at the time of delivery and handover and, if it does not meet the requirements, immediately notify the Supplier.

VII. Personal Data Protection

The collection, storage, and processing of personal data is carried out in accordance with our Privacy Policy, which is in full compliance with the Personal Data Protection Act and Regulation (EU) 2016/679 (GDPR).

VIII. Liability

The Supplier shall not be liable in case of force majeure, accidental events, Internet problems, technical or other objective reasons, including orders of competent state authorities. The Supplier shall not be liable for damages caused by the User to third parties.

IX. Amendments and Termination

(1) These General Terms and Conditions may be amended by the Supplier, for which the latter shall notify all registered Users in an appropriate manner.

(2) The Supplier has the right at their discretion, without notice, to unilaterally terminate the contract in the event that they establish that the User uses the platform in violation of these terms, legislation, or generally accepted moral norms.

X. Governing Law

For matters not settled in this contract, the laws of the Republic of Bulgaria shall apply. Any disputes shall be resolved by the competent Bulgarian courts.

Appendix No. 1 - Standard Form for Exercising the Right of Withdrawal

(Fill in and send this form only if you wish to withdraw from the contract)

• To: IT TRADING GROUP EOOD, 19 Izola Planina St., Ruse 7000, it.trading.ruse@gmail.com
• I/We hereby notify that I/we withdraw from my/our concluded contract for the purchase of the following goods:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s):
• Date: