Legal

Returns & Exchanges

Last updated: November 2026

Pursuant to Art. 55, para. 1 of the Consumer Protection Act (CPA), within 14 days of receipt, the customer has the right to return the purchased goods under the following conditions:

Conditions for Return

The products must be unworn, unwashed, and unused (without signs of wear, makeup stains, deodorant, or external damage).
All original tags and labels must be attached and intact.
The products must have an intact appearance and there must be no damage caused by the customer due to careless handling or improper use.
The original packaging must be preserved (e.g., the original branded bag or box).
The original invoice or payment document (or order confirmation email) must be provided along with the goods.

How to Return a Product

If you wish to return a purchased item, please follow these steps:

Send an email to it.trading.ruse@gmail.com with your Order Number and the items you wish to return. You can use the standard withdrawal form from our Terms of Service.
Once we confirm your return request, pack the items securely with all tags attached.
Ship the package back to us using a tracked courier service (Econt or Speedy).

Return Shipping Costs

The transport costs for returning the goods to an office of IT TRADING GROUP EOOD are at the expense of the customer.

Exceptions are made in cases when:

An item/items different from the ordered ones have been delivered (wrong size, color, or product).
The item/items are defective or have become defective before the expiration of the warranty period.

Refunds

Once we receive and inspect the returned items, we will process your refund within 14 days. The refund will be issued to the original payment method used during the purchase. Depending on your bank, it may take an additional 5–10 business days for the funds to appear in your account.

Defective Items & Warranty

All items offered on ELYSIAN are quality checked before shipping. If you receive an item with a manufacturing defect, please contact us immediately at it.trading.ruse@gmail.com with photos of the defect. We will cover the return shipping costs and offer a replacement or a full refund.

Exchanges

We currently do not process direct exchanges. To get a different size or color, please return the original item for a refund and place a new order. This is the fastest way to secure your item before it sells out.

Contact Us

If you have any questions about returns, please contact us at:

Email: it.trading.ruse@gmail.com
Phone: +359 89 885 5655
Address: Ruse, 7000, Bulgaria

Conditions for Return

The products must be unworn, unwashed, and unused (without signs of wear, makeup stains, deodorant, or external damage).

All original tags and labels must be attached and intact.

The products must have an intact appearance and there must be no damage caused by the customer due to careless handling or improper use.

The original packaging must be preserved (e.g., the original branded bag or box).

The original invoice or payment document (or order confirmation email) must be provided along with the goods.

How to Return a Product

If you wish to return a purchased item, please follow these steps:

Send an email to it.trading.ruse@gmail.com with your Order Number and the items you wish to return. You can use the standard withdrawal form from our Terms of Service.

Once we confirm your return request, pack the items securely with all tags attached.

Ship the package back to us using a tracked courier service (Econt or Speedy).

Return Shipping Costs

The transport costs for returning the goods to an office of IT TRADING GROUP EOOD are at the expense of the customer.

Exceptions are made in cases when:

An item/items different from the ordered ones have been delivered (wrong size, color, or product).

The item/items are defective or have become defective before the expiration of the warranty period.